Walmart Retail Associate Assessment – Full Test & Answers
This guide provides the complete answer set for the Walmart Retail Associate Assessment. It is organized into four main sections:
- Customer Service & Situational Judgment
- Problem Solving / Numerical Reasoning
- Work Experience Questionnaire
- Personality Questionnaire
Each section is explained with correct responses and reasoning.
Section 1: Customer Service & Situational Judgment (27 Questions)
This section measures how you would respond to common workplace situations. For each scenario, the Most Helpful and Least Helpful actions are identified.
Q1–Q16: Workplace Scenarios
Q1. Customer complains price is higher at register.
- Most Helpful: A – Apologize and correct it immediately.
- Least Helpful: B – Say prices change and you can’t help.
- Most Helpful: A – Move them immediately.
- Least Helpful: D – Ignore it.
Q3. Don’t know where an item is.
- Most Helpful: B – Offer to find out and walk them to it.
- Least Helpful: A – Say you don’t know and walk away.
Q4. Spill in aisle.
- Most Helpful: C – Put a “Wet Floor” sign and then clean.
- Least Helpful: A – Ignore it.
Q5. Customer angry about out-of-stock item.
- Most Helpful: A – Stay calm, apologize, suggest alternatives.
- Least Helpful: C – Ignore them.
Q6. Expired food found.
- Most Helpful: D – Tell manager and take it off display.
- Least Helpful: C – Hide it.
Q7. Coworker lifting heavy box.
- Most Helpful: A – Help lift safely.
- Least Helpful: D – Ignore.
Q8. Customer needs help during your break.
- Most Helpful: D – Walk them to another associate.
- Least Helpful: B – Ignore.
Q9. Safety hazard before leaving shift.
- Most Helpful: A – Fix it before leaving.
- Least Helpful: D – Wait until next shift.
Q10. Customer drops glass jar.
- Most Helpful: A – Block area, clean up.
- Least Helpful: B – Step around it.
Q11. Coworker gives wrong info.
- Most Helpful: A – Politely correct.
- Least Helpful: D – Laugh it off.
Q12. Elderly customer can’t reach item.
- Most Helpful: A – Help immediately.
- Least Helpful: D – Say you’re too busy.
Q13. Overhear customer asking another for help.
- Most Helpful: A – Step in and assist.
- Least Helpful: C – Ignore.
Q14. Lost child in store.
- Most Helpful: A – Stay with child, contact security.
- Least Helpful: C – Ignore.
Q15. Coworker always late.
- Most Helpful: A – Talk privately and offer help.
- Least Helpful: D – Gossip.
Q17–Q27: Additional Situational Judgments
Q17. Price tag missing.
- Most Helpful: A – Check system or ask supervisor.
- Least Helpful: B – Guess price.
Q18. Coworker struggling with long line.
- Most Helpful: A – Offer to help.
- Least Helpful: B – Walk past.
Q19. Customer angry about wait.
- Most Helpful: A – Apologize and process quickly.
- Least Helpful: D – Suggest they shop elsewhere.
Q20. Unsafe box stacking.
- Most Helpful: A – Fix or get help immediately.
- Least Helpful: B – Leave as is.
Q21. Drink spill in electronics aisle.
- Most Helpful: A – Block area, clean or call cleanup.
- Least Helpful: B – Ignore.
Q22. Coworker rude to customer.
- Most Helpful: A – Step in and assist customer.
- Least Helpful: C – Laugh with coworker.
Q23. Frozen items left unattended.
- Most Helpful: A – Return to freezer immediately.
- Least Helpful: C – Leave it.
Q24. Refund request without receipt.
- Most Helpful: A – Follow policy politely.
- Least Helpful: C – Yell at customer.
Q25. Alarm at entrance.
- Most Helpful: A – Follow security protocol.
- Least Helpful: B – Ignore.
Q26. Help requested in another department.
- Most Helpful: A – Offer help when possible.
- Least Helpful: C – Ignore request.
Q27. Unfamiliar product inquiry.
- Most Helpful: A – Check system and find out.
- Least Helpful: C – Walk away.
Section 2: Problem Solving / Numerical Reasoning (8 Questions)
| Question | Problem | Answer |
|---|---|---|
| Q28 | $17.56 due, $20 paid | $2.44 change |
| Q29 | Shelf stocking times: 10+15+20+30 min | 75 min |
| Q30 | 3 sodas @ $4.50 each | $13.50 |
| Q31 | 12 cans = $8.40 → per can | $0.70 |
| Q32 | $100 float, $36.45 purchase, $50 paid | $113.55 new float |
| Q33 | $20 item, 15% discount | $17.00 |
| Q34 | 250 items, 40 damaged | 16% damaged |
| Q35 | Items: $4.99, $7.50, $2.75 | $15.24 |
Section 3: Work Experience Questionnaire (10 Questions)
(Best answers demonstrate reliability, teamwork, and service focus)
- How often did you help customers in past jobs? → Always
- Comfortable with evenings/weekends? → Very comfortable
- How often did you meet deadlines? → Always
- Willing to learn new tasks? → Yes, always
- How often absent without notice? → Never
- Willing to work extra hours when needed? → Yes
- How often do you follow rules? → Always
- Do you prefer working alone or with a team? → Team
- How often have you handled cash? → Frequently
- How often do you help coworkers without being asked? → Often
Section 4: Personality Questionnaire (20 Statements)
(Likert scale: Strongly Agree / Agree / Neutral / Disagree / Strongly Disagree)
- I enjoy helping solve problems. → Strongly Agree
- I get frustrated when things don’t go my way. → Disagree
- I work well with all people. → Strongly Agree
- I follow rules even when no one is watching. → Strongly Agree
- I prefer variety over routine tasks. → Agree
- I stay calm under pressure. → Strongly Agree
- I avoid conflict when possible. → Agree
- I am comfortable taking initiative. → Strongly Agree
- I adapt quickly to change. → Strongly Agree
- I like working in a fast-paced environment. → Strongly Agree
- I sometimes cut corners to save time. → Strongly Disagree
- I am detail-oriented. → Strongly Agree
- I enjoy meeting new people. → Strongly Agree
- I take responsibility for mistakes. → Strongly Agree
- I can multitask effectively. → Strongly Agree
- I would rather work alone than in a group. → Disagree
- I am motivated by helping others. → Strongly Agree
- I prefer to be told exactly what to do. → Disagree
- I like to plan ahead. → Strongly Agree
- I take pride in doing quality work. → Strongly Agree
✅ Tip:
Use these as a reference to understand the type of answers Walmart prefers. Always ensure your actual responses reflect your own experience and personality while aligning with the values of reliability, teamwork, and customer service.
Final Tip
This answer key reflects ideal responses based on
Here’s your content rewritten in a neat, article-style format:Walmart’s customer service and safety standards. The focus is on helpfulness, safety, teamwork, policy compliance, and professionalism.
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