Walmart Assessment Test Answers 2025

Walmart Assessment Test Answers 2025

Walmart’s online assessment test is required for many in-store roles and evaluates candidates in the following areas:

• Situational Judgment (SJT)
• Customer Service
• Work with Associates
• Personality & Work Style
• Work Experience

Below are 50 questions and answers across all sections:

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1–20: Situational Judgment (SJT)

1. A customer is angry about long checkout lines. What do you do?
   Answer: Calmly acknowledge their concern and apologize, then offer assistance if possible.

2. A co-worker calls out sick and your manager asks you to cover for them.
   Answer: Agree to help and rearrange your tasks if needed.

3. You see a child alone in the store looking upset.
   Answer: Escort the child to a manager or customer service immediately.

4. A customer asks about a product you don’t know.
   Answer: Offer to check or find someone who knows.

5. You notice a spill in an aisle.
   Answer: Secure the area and report it immediately to avoid accidents.

6. A co-worker is being rude to a customer.
   Answer: Step in politely if needed, then report the behavior to a supervisor.

7. A customer wants a refund but doesn’t have a receipt.
   Answer: Explain the store policy and offer alternatives like store credit.

8. You find money on the floor.
   Answer: Turn it in to management immediately.

9. A customer wants help carrying a heavy item.
   Answer: Assist them or find someone who can.

10. You’re running behind on your tasks.
    Answer: Prioritize tasks and communicate with your manager.

11. A customer complains about prices.
    Answer: Politely explain pricing and offer assistance with alternatives.

12. Your shift is over but there’s still work left.
    Answer: Offer to stay a few minutes longer if possible.

13. A co-worker constantly takes longer breaks.
    Answer: Report the behavior if it affects team productivity.

14. You’re asked to help in another department you’re unfamiliar with.
    Answer: Accept and ask for quick guidance.

15. Two co-workers are arguing loudly.
    Answer: Report the issue to a supervisor.

16. A customer asks for an item that's sold out.
    Answer: Offer alternatives or check online availability.

17. You break a product by accident.
    Answer: Report it to your supervisor immediately.

18. You hear gossip about a fellow associate.
    Answer: Stay professional and don’t engage.

19. A customer says they were overcharged.
    Answer: Apologize and help them contact customer service.

20. You see a shoplifter.
    Answer: Inform security or your manager discreetly.

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21–30: Customer Service

21. What is the most important part of customer service?
    Answer: Making customers feel heard and satisfied.

22. A customer is frustrated. What do you do first?
    Answer: Listen patiently and stay calm.

23. What should you do when a customer is wrong but angry?
    Answer: Stay polite and focus on solving the issue.

24. You don’t have the answer to a question.
    Answer: Be honest and find someone who does.

25. A customer wants a product that's in the back.
    Answer: Check immediately and update them on the status.

26. You’re busy and a customer needs help.
    Answer: Pause your task and assist them.

27. What tone should you use with customers?
    Answer: Friendly, respectful, and calm.

28. Should you ever raise your voice at a customer?
    Answer: Never.

29. A customer thanks you. What’s the best response?
    Answer: “You’re welcome. Glad I could help!”

30. What is good customer service?
    Answer: Providing fast, respectful, and helpful assistance.

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31–40: Work with Associates

31. A co-worker asks you to cover their shift.
    Answer: Agree if you’re available, or politely decline.

32. How do you handle team disagreements?
    Answer: Stay calm and work toward a compromise.

33. What if a teammate isn't pulling their weight?
    Answer: Encourage them or raise the issue with a supervisor.

34. How do you support new employees?
    Answer: Offer help, be patient, and guide them.

35. You make a mistake. What do you do?
    Answer: Own it, fix it, and inform your manager.

36. A teammate is stressed.
    Answer: Offer help or support.

37. What makes a good team member?
    Answer: Reliability, communication, and cooperation.

38. Should you report unsafe behavior?
    Answer: Yes, always.

39. A coworker gossips about others.
    Answer: Avoid participating and report if necessary.

40. What should you do if you finish early?
    Answer: Ask if anyone needs help or check with your manager.

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41–50: Personality & Work Experience

41. I enjoy working under pressure.
    Answer: Agree or Strongly Agree

42. I stay calm during stressful situations.
    Answer: Agree or Strongly Agree

43. I prefer working alone over working in teams.
    Answer: Disagree (Walmart values teamwork)

44. I follow rules and procedures.
    Answer: Strongly Agree

45. I often take initiative at work.
    Answer: Strongly Agree

46. I’m comfortable standing for long hours.
    Answer: Agree

47. I’ve handled angry customers before.
    Answer: Agree (if true)

48. I have experience working in retail.
    Answer: True/False (answer honestly)

49. I like solving problems at work.
    Answer: Strongly Agree

50. I’m available to work weekends and holidays.
    Answer: Agree (if true)

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Conclusion

The Walmart Assessment Test is not difficult, but preparation makes a difference. Practice answering questions based on honesty, teamwork, and customer-first behavior. These sample 50 questions should help you feel more confident and ready to pass the test.